Last updated: October 3rd 2025

Welcome. At Cypress Golf Sim (“we,” “us,” “our”), your privacy matters. This Privacy Policy explains what personal information we collect via our website, how we use it, when/why we share it, your rights, and how we protect your data.

If you don’t agree, don’t use or provide data via our site.

1. What Information We Collect

We may collect the following categories of information:

Category

Examples / When Collected

Purpose

Contact & Identifying Data

Name, email address, phone number, mailing address

When you fill out contact forms, booking requests, membership signups, gift-card purchases, or email inquiries

Transaction & Billing Data

Payment method (e.g. credit card, billing address, transaction history)

When you purchase memberships, gift cards, bookings, or other services

Usage & Technical Data

IP address, browser type & version, device identifiers, pages visited, referral/exit pages, timestamps, click behavior

Automatically collected via website analytics, server logs, cookies

Cookies & Tracking Technologies

Session cookies, persistent cookies, analytics tools (e.g. Google Analytics), Google reCAPTCHA

To provide, customize, and secure the website (see section 4)

Communications & Support Data

Emails, chat transcripts, attachments, feedback, support requests

When you contact us via forms, email, or messaging functionalities

Third-Party Data

Data from marketing partners, analytics providers, payment processors

To enrich our internal data, verify identity, or service you better

If we collect any “sensitive personal data” (e.g. government IDs, biometric data, health data), we will obtain explicit consent at the time of collection. (As of now, we do not intend to collect such data.)

2. How We Use Your Information & Our Legal Basis

We use your data only for legitimate business purposes. The main uses include:

To process and fulfill your bookings, memberships, gift cards, purchases, and payments

To send you confirmation emails, receipts, updates, and customer support messages

To respond to your inquiries, requests, or complaints

To improve, maintain, and troubleshoot the website and services

To send you marketing communications (if you opt in) and promotional offers

To perform analytics, derive insights, monitor site performance, detect fraud, and ensure security

To comply with legal obligations (tax, accounting, law enforcement requests)

To enforce our terms, policies, or defend our rights and interests

If you opt in to marketing emails, you may withdraw that consent at any time (e.g. via an “unsubscribe” link).

3. Sharing & Disclosure of Your Information

We may share your personal data in limited circumstances:

Service Providers & Vendors: Payment processors, booking system providers, analytics platforms, cloud/hosting, email service providers, customer support tools

Affiliates or Business Transfers: In case of sale, merger, or reorganization, with notice to affected users

Legal & Safety: To respond to lawful requests (court order, subpoena), investigate fraud, protect rights or safety

Aggregated / De-identified Data: We may share analytics or trend data that does not identify individuals

We will never sell your personal data to third parties for their own marketing uses (unless you explicitly agree).

4. Cookies & Tracking, and opt-outs

We use cookies and similar technologies to:

Recognize you when you revisit

Enable website functionality

Understand use of the site (traffic analytics)

Provide security (e.g. Google reCAPTCHA)

You can control or delete cookies via your browser settings (e.g. blocking them, removing them). But if you disable cookies, parts of the website may not work properly.

We also allow use of third-party analytics (e.g. Google Analytics). You may opt out of certain analytics tracking via tools like the Google Analytics opt-out browser extension.

5. Data Retention

We’ll retain your personal data only as long as needed for the purposes listed above, or as required by law. After that, we delete, anonymize, or archive it securely. Typically:

Transaction data: retained for tax/accounting period (e.g. 3–7 years)

Account, contact, support data: until you request deletion or we close your account

Analytics logs: aggregated or purged after a set period (e.g. 24 months)

You may request deletion of your data (subject to legal obligations) — see Section 8 below.

6. Security

We take reasonable administrative, technical, and physical precautions to protect your data:

Encrypted connections (SSL/TLS)

Access controls, least privilege access

Regular software updates and patches

Monitoring for unauthorized access or anomalies

Vendor security assessments

Nevertheless, no system is 100% secure. You accept inherent risk in internet communications.

7. International Transfers

Because our website and services rely on third-party vendors (some possibly located outside your country), your personal data may be transferred to, stored, or processed in other jurisdictions. When doing so, we ensure adequate safeguards (e.g. standard contractual clauses, vendor controls) to maintain data protection.

8. Your Rights & Choices

Depending on your jurisdiction, you may have rights including:

Access: request a copy of your data

Rectification: correct inaccurate or incomplete data

Deletion: ask us to delete your data

Restriction: limit or object to certain processing

Portability: receive your data in machine-readable format

Opt-out of marketing communications

Withdraw consent (where processing depends on it)

To exercise these rights, contact us at [email protected] (or via any contact path on the site). We’ll respond within the timeframe required by applicable law (e.g. 30 days).

We may request identity verification before acting on your request. If we can’t comply fully (e.g. legal obligation to retain data), we’ll inform you.

9. Links to Other Sites

Our site may contain links to third-party websites (e.g. booking platforms, gift card vendors). Those sites have their own privacy practices, which we do not control. We encourage you to review their policies before providing personal information.

10. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we’ll post the revised version here and update the “Last updated” date. If the changes are material, we’ll also provide notice (e.g. via email or prominent banner) before applying them.

You should revisit this page periodically. Continued use of our site after changes implies acceptance.

11. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or our data practices, contact:

Cypress Golf Sim

Email: [email protected]

Address: 6920 Cypress Rd, Plantation, FL 33317, USA